FAQ

Frequently Asked Questions

1. Will I receive an order confirmation after placing it?

Yes, you will receive an order confirmation email with the order number and purchase details after completing your order.

2. Can I cancel or modify my order?

You can contact customer service to cancel or modify your order within 24 hours of placing an order.

If your order has already shipped, you cannot cancel it, but you can request a return after receiving the item.

3. How do I track my order?

After your order is shipped, we will provide you with a tracking number via email so you can check the delivery status in real time.

4. Do you offer free shipping?

We offer free standard shipping on all orders at no additional charge.

Estimated delivery time is 7-15 business days (may vary slightly depending on the destination).

5. How long does it take for my order to ship?

All orders are processed and shipped within 1-3 business days (excluding weekends and holidays).

6. Can I change my shipping address?

If you need to change your address after placing an order, please contact Customer Service as soon as possible.

Once an order has been shipped, the address cannot be changed.

7. What payment methods do you accept?

We accept Visa, Mastercard, and other payment methods.

8. How do I return or exchange an item?

We offer a 30-day return and exchange policy. Items must be in new, unused condition.

To return an item, please contact Customer Service to obtain a Return Material Authorization (RMA) number and mail it to the following address:

9. What if the item I received is damaged or defective?

Please contact Customer Service within 48 hours of receiving the item. We will provide an exchange or refund.

10. How long does a refund take?

Once we receive and confirm the returned item, the refund will be credited to the original payment account within 7-10 business days.

11. Contact Us

We're happy to hear from you! Whether it is about orders, products, returns or exchanges, or any questions or suggestions, you can contact us via email: wecare@homlean.com.